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aviation Claims Management

We don’t just set up your cover and disappear – we’re right there beside you from the moment an incident happens through to final settlement. Our team coordinates with insurers, loss adjusters and repairers on your behalf, so you can stay focused on your people, your aircraft and keeping your operation moving.

HERE FOR YOU WHEN YOU NEED US MOST

If you need to make an aviation or drone claim, we can assist with:

  • Aircraft incidents and accidents
  • Hull damage on the ground or in flight
  • Passenger or third-party injury claims
  • Hangar and ground handling incidents
  • Drone incidents causing property damage or injury
  • Airport and facility-related liability events

From minor damage through to major losses, you’ll have an experienced broker guiding every step.

HOW OUR CLAIMS MANAGEMENT PROCESS WORKS
  1. Immediate Notification & Triage
     We help you notify insurers quickly, gather the right information and secure any urgent support.
  2. Evidence & Documentation
     We work with you to compile reports, photos, logs and statements to support your claim.
  3. Insurer Engagement
     We liaise with insurers, loss adjusters and other specialists on your behalf to clarify facts and coverage.
  4. Progress Updates
     You’re kept informed with clear, jargon-free updates – what’s happening now and what’s next.
  5. Settlement & Lessons Learned
     We negotiate to achieve a fair outcome under the policy, and help identify any changes needed in your insurance or risk management moving forward.
WHY HAVE A BROKER MANAGE YOUR AVIATION CLAIMS?

Going direct to an insurer can leave you trying to interpret policy language under pressure. With Altitude Aviation Insurance:

  • You have someone who understands both aviation and insurance in your corner.
  • We can identify how your policy should respond and challenge decisions where needed.
  • We help minimise disruption to your operations by coordinating stakeholders.
  • We use what we learn from your claim to improve your program at renewal time.

IF YOU'VE HAD AN INCIDENT,
TALK TO US FIRST

If you’re facing a potential or active claim, an early conversation can make all the difference.

Report an incident or discuss a claim

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